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from the ABA Education
Foundation
The automated teller machine (ATM) revolution has made banking
more convenient today than ever before. With the touch of a few buttons,
you can withdraw cash, make deposits and transfer funds virtually
anywhere an ATM is located.
The Bank's Role
To ensure customer safety at ATMs, banks are putting ATMs in
areas that are visible by passers-by, trimming landscape to prevent
potential criminals from hiding, and installing or upgrading lighting
that is bright enough for use at night.
Some banks also have installed cameras, rear-view mirrors, panic
buttons and special signs. And most banks limit the amount of cash that
can be withdrawn on a daily basis.
The Customer's
Role
Bank customers should always use common sense when using an
ATM. These tips are a start, but the best advice is simply not to use an
ATM if you feel at all uncomfortable doing so. ATMs provide convenience,
buy they haven't replaced the bank teller. If you prefer, conduct your
business in the bank lobby.
Exercise care when using an ATM, and
follow these general rules:
Protecting Your ATM
Card
Using an ATM
Special precautions for using an ATM at night
Protecting Your ATM Card
 Always
protect your ATM card and keep it in a safe place, just like you would
cash, credit cards or checks.
Do
not leave your ATM card lying around the house or on your desk at work.
No one should have access to the card but you. Immediately notify your
bank if it is lost or stolen.
Keep
your Personal Identification Number (PIN) a secret. Never write it down
anywhere, especially on your ATM card.
Never
give any information about your ATM card or PIN over the telephone. For
example, if you receive a call, supposedly from your bank or possibly the
police, wanting to verify your PIN, do not give that information. Notify
the police immediately.
Using
an ATM
Be
aware of your surroundings, particularly at night. If you observe or
sense suspicious persons or circumstances, do not use the machine at that
time.
Have
your ATM card ready and in your hand as you approach the ATM. Don't wait
to get to the ATM and then take your card out of your wallet or purse.
Be
careful that no one can see you enter your PIN at the ATM. Use your body
to "shield" the ATM keyboard as you enter your PIN into the ATM.
To
keep your account information confidential, always take your receipts or
transaction records with you.
Do
not count or visually display any money you received from the ATM.
Immediately put your money into your pocket or purse and count it later.
If
you are using a drive-up ATM, be sure passenger windows are rolled up and
all doors are locked. If you leave your car and walk to the ATM, lock
your car.
Special Precautions for Using an ATM at Night
Park
close to the ATM in a well-lighted area.
Take
another person with you, if at all possible.
If
the lights at the ATM are not working, don't use it.
If
shrubbery has overgrown or a tree blocks the view, select another ATM and
notify your bank.
ATM Crime
These tips are meant to make you aware
that although rare, ATM crime can happen. Preventing such a crime must be
a cooperative effort between you and your bank. |
ATM
Safety